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General FAQ

What does Corgi Labs specialize in?

Corgi Labs specializes in preventing fraud and providing comprehensive insights into payment processes. Our focus is on bridging the gap between complex payment systems and understanding. We aim at empowering businesses with transparent analytics and auto-generated reports.

How does Corgi Labs help businesses with fraud prevention?

We leverage machine learning to develop bespoke fraud prevention models tailored to each client's specific needs. Our approach, called Clustering Optimized Rule Generation Intelligence (CORGI), ensures high precision and recall, minimizing both false declines and missed fraudulent activities.

What types of customers benefit from Corgi Labs' services?

Our services cater to a diverse range of businesses, particularly those operating in regions with limited identity protection measures or facing cross-border payment challenges. From small enterprises seeking payment clarity to large corporations aiming to optimize their fraud prevention strategies, Corgi Labs provides tailored solutions.

How does Corgi Labs differentiate itself from other payment analytics providers?

Corgi Labs stands out for its commitment to innovation, transparency, and customer-centricity. Unlike traditional payment analytics providers, we prioritize dynamic rule generation, personalized insights, and proactive fraud prevention strategies. By offering bespoke solutions tailored to each client's unique needs, we empower businesses to stay ahead of evolving fraud threats and maximize revenue potential.

How does Corgi Labs engage with clients and integrate with their systems?

At Corgi Labs, we strive to make the onboarding process seamless and efficient for our clients. Customers typically discover us through platforms like the Stripe Marketplace or create an account via our web app.

“I’m having trouble locating / accessing my dashboard.”

We apologize for the inconvenience. If you're experiencing difficulty finding or accessing your dashboard, please don't hesitate to reach out to us at hello@corgilabs.ai. We're here to help, and we'll make sure to get back to you within 1 business day.

What happens when I onboard to Corgi Labs?

Upon onboarding with Corgi Labs, you will gain access to your personalized dashboard equipped with a comprehensive suite of tools tailored to your business needs. Additionally, you will receive a set of rules customized to optimize fraud prevention and payment processing specifically for your business. If you are onboarding with Stripe as your payment provider, you can follow the step-by-step guide outlined here. For other payment providers such as Adyen or Paypal, you may create a restricted API key and integrate it into our login process to seamlessly access our services. Our team will guide you if necessary, through the onboarding process to ensure a smooth transition and efficient utilization of our solutions.

How do I know my data is safe with Corgi Labs?

At Corgi Labs, we prioritize the security and confidentiality of our clients' data. We require all customers to sign a Non-Disclosure Agreement (NDA) to ensure that your data remains secure and protected. You may access our Terms of Service here for further information on our commitment to data security and privacy.

When do I get results?

Upon signing up for fraud prevention, all clients are eligible for a 30-day free trial of our services. Within two weeks of onboarding, you will receive your own customized set of rules. Our efficient processes and advanced algorithms ensure swift implementation and prompt delivery of valuable insights, enabling you to experience the benefits of our solutions.

Upon signing up for payment analytics, all clients will receive monthly reports starting from the first month of subscription. These reports provide comprehensive insights into transaction data, trends, and analytics, allowing you to track performance, identify patterns, and make informed decisions to optimize your payment processes.

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